Frequently Asked Questions

Registration is free and takes just a few minutes. Visit wizonhub.hibid.com and click “Register” to create your HiBid account. You’ll need:

• A valid email address
• A credit card on file (only charged if you win)
• Account verification

Once registered, you can bid on any current or future Wizon Hub auction with a single click — no need to register again.

We run a fresh auction every week:

• Opens: Tuesday at 11:00 AM
• Closes: Sunday at 7:00 PM EST

Each auction runs for 5 days, giving you plenty of time to browse, watch, and bid.

A Max Bid is the highest amount you’re willing to pay for an item. Instead of manually placing each bid, HiBid will automatically bid on your behalf up to your Max Bid.

For example: If you set a Max Bid of $50 on an item currently at $10, HiBid will only raise your bid as needed to keep you the winner — up to $50.

Max Bids are private. Other bidders never see your maximum.

Soft Close prevents last-second sniping. If a bid is placed in the final minutes of an auction, the closing time automatically extends — giving other bidders a fair chance to respond.

This means an auction listed to close at 8:00 PM may extend a few minutes longer if active bidding continues. The auction only ends when all last-minute bidding stops.

No. All bids placed on Wizon Hub auctions are legally binding and cannot be retracted, cancelled, or modified.

By placing a bid, you commit to purchasing the item if you win. Please review item descriptions, photos, and condition details carefully before bidding.

Congratulations! Here’s what happens next:

1. Email Confirmation — You’ll receive an email from HiBid confirming your winning bids and invoice details within 24 hours of auction close.
2. Payment — Complete payment within 24 hours via your preferred method (credit card up to $500, e-transfer, or cash on pickup).
3. Pickup Booking — Visit our Setmore link to book your pickup appointment.
4. Pickup at Warehouse — Bring your invoice and ID to our Cambridge warehouse during your appointment time.

You have 1 week from the auction close to pick up your items.

Age Requirement: You must be 18 years of age or older to bid.

Account Verification:

• Your billing address must match the credit card on file
• Your HiBid reputation score determines your eligibility to bid

Deposit for New or Negative Accounts:

• If your HiBid reputation score is below 0, or if there are negative notes from other auctioneers, a refundable $100 CAD deposit is required
• The deposit is refunded if you don’t win, or applied to your invoice if you win

This protects all bidders and helps us maintain a trustworthy auction community.

All pickups are by appointment only. After winning items, book your slot using our online scheduling system:

Book on Setmore

Pickup hours:

• Sunday – Thursday
• 11:00 AM – 6:00 PM

Choose any available time slot. You’ll receive a confirmation email with your appointment details.

Please bring:

• A copy of your invoice (printed or on phone)
• Your photo ID matching the name on the HiBid account
• Help loading large or heavy items, if needed

Items will only be released to the invoiced buyer or an authorized representative.

We understand schedules change. Reschedule your appointment via Setmore as soon as you know — ideally 24 hours in advance.

Reschedule on Setmore

If you’re running late on the day, please call us at +1 (519) 500-2079.

Important: All items must be picked up within 1 week of the auction closing.

Yes. To authorize a third party to pick up on your behalf, email us in advance at:

info@wizonhub.ca

The authorized person must bring:

• A copy of your invoice
• Their own photo ID

Items will only be released to authorized representatives we’ve been notified about.

You have 1 week from the auction closing to pick up your items. If items are not picked up within this window:

• A 25% restocking fee will be applied
• A $10 handling fee will be added
• Items become the property of Wizon Hub
• Items will be relisted in our next auction

If you anticipate a delay, contact us immediately at info@wizonhub.ca to discuss options.

Two fees are added to every winning bid:

• Buyer’s Premium of 15% on the bid amount
• Handling fee of $1.00 CAD per item

Both fees are included in your final invoice at auction close. HST is then applied to the total. There are no additional payments due at pickup — what you see in your invoice is exactly what you pay.

Pickup Location:
240 Holiday Inn Dr, Unit H, Cambridge, Ontario, N3C 3X4

Important: Unit H is located in the back building.

Not yet. At this time, Wizon Hub is pickup-only from our Cambridge warehouse. All winning items must be collected by appointment via Setmore.

We’re working hard to launch nationwide shipping in the near future.

Nationwide shipping is launching soon. We’re currently building the logistics, packaging, and fulfillment infrastructure to ensure shipping meets the same standard of quality our local buyers experience.

We’ll announce launch details on our website, social media, and via email to our subscribers.

Want to be the first to know? Sign up on our Auctions page to join our waitlist.

Yes. When we launch shipping, our goal is to serve all of Canada — coast to coast. Specific rates and delivery times will be published when the service goes live.

International shipping is not currently planned, but may be considered in future expansion phases.

We recommend waiting until shipping launches if you can’t make a pickup appointment. All current auctions require pickup at our Cambridge warehouse within 1 week of the auction closing.

Items not picked up are subject to a 25% restocking fee plus $10 handling — so please bid only if you can collect.

Sign up for shipping launch alerts on our Auctions page so you’re ready when nationwide delivery goes live.