Privacy Policy

1. Introduction

Wizon Hub (“we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By using our website, you consent to the practices described in this policy. If you do not agree, please do not use our website or services.

2. Information We Collect

Information You Provide:

Name, email address, and phone number when you contact us or submit a form
Billing and payment information when processed through HiBid
Pickup appointment details when you book through Setmore
Any other information you voluntarily provide through our website

Information Collected Automatically:

IP address and browser type
Pages visited, time spent on pages, and referring URLs
Device information (operating system, screen resolution)
Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

Respond to your inquiries and provide customer support
Process and facilitate auction transactions
Schedule and manage pickup appointments
Send important updates about auctions, pickups, or account activity
Improve our website, services, and user experience
Comply with legal obligations and protect our rights

We do not sell your personal information to third parties.

4. Third-Party Services

We use the following third-party services that may collect or process your data:

HiBid: Our auction platform. When you register and bid on HiBid, your information is subject to HiBid’s Privacy Policy.
Setmore: Our appointment booking platform. Booking data is subject to Setmore’s privacy policy.
Google Analytics: We may use Google Analytics to understand website traffic and usage patterns. Google Analytics uses cookies to collect anonymous usage data.
Contact Form 7 / Brevo: Contact form submissions may be processed through our email service provider for delivery and record-keeping.

We encourage you to review the privacy policies of these third-party services.

5. Cookies

Our website uses cookies — small text files stored on your device — to improve functionality and user experience. Types of cookies we use:

Essential cookies: Required for the website to function properly
Analytics cookies: Help us understand how visitors use our website
Functional cookies: Remember your preferences for future visits

You can control cookies through your browser settings. Disabling cookies may affect some website functionality.

6. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Contact form submissions are retained for up to 12 months unless a longer retention period is required by law.

8. Your Rights

Under Canadian privacy law (PIPEDA), you have the right to:

Access: Request a copy of the personal information we hold about you
Correction: Request correction of inaccurate or incomplete information
Withdrawal of consent: Withdraw your consent to the processing of your data at any time
Deletion: Request deletion of your personal information, subject to legal obligations

To exercise any of these rights, please contact us at info@wizonhub.ca. We will respond within 30 days.

9. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically. Your continued use of our website after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your data, please contact us:

Email: info@wizonhub.ca
Phone: +1 (519) 500-2079
Address: 240 Holiday Inn Dr, Unit H, Cambridge, ON, N3C 3X4